SMALL VERSION

Terms of Service

While Your Counselling Ltd. is a team of qualified professionals, we make no guarantees or warranties—express or implied—about the completeness, accuracy, or usefulness of the information on this Website. Reliance on any content is solely at your own risk. You agree that all content provided is not a substitute for medical, psychological, or therapeutic advice, diagnosis, or treatment. You should consult your own physician, therapist, or mental health provider regarding your personal circumstances. By using this website (sacredcoastcounselling.com), social media platforms associated with Sacred Coast Counselling, or subscribing to our email list, you acknowledge and agree that your participation is fully voluntary and undertaken at your own risk. 

You are solely responsible for your actions, choices, and any consequences arising from your use of this Website or its content. While we may share educational resources, articles, and external recommendations, any decision to act on this information is your own and done at your discretion. We do not accept liability for any outcomes that may result, whether foreseen or unforeseen. 

You agree to release and hold harmless Sacred Coast Counselling, its directors, consultants, employees, affiliates, and any associated personnel from any claims, damages, losses, or injuries—whether direct or indirect—that may result from your use of this Website, its content, or any services or products referenced or accessed through it. This includes but is not limited to general, incidental, consequential, or special damages. 

By accessing and using this Website, you confirm that you do so voluntarily and accept full responsibility for any decisions or outcomes that result. The content presented is for general informational purposes only and is not a substitute for individualized mental health, medical, or therapeutic advice. 

You agree that you are responsible for your own mental and physical well-being and for seeking professional guidance as needed. You agree to fully indemnify, defend, and hold harmless Sacred Coast Counselling, its affiliates, agents, contractors, and team members from any claims, liabilities, legal fees, losses, or damages that result from your use of this Website or breach of this Disclaimer. In the event we are required to participate in legal action involving your use of this Website or any related services, you agree to cooperate fully and provide any necessary documentation or testimony at no cost to us. We are not responsible for content posted by third parties on our Website or social media channels. If you see any content you believe is inappropriate, please notify us directly. You agree not to take action against us for the actions or posts of third parties. 

Testimonials shared on this Website reflect the genuine experiences of real clients. However, these are not intended as guarantees or predictions of future results. You acknowledge that your experience may differ and that outcomes vary by individual. No testimonial constitutes a warranty or assurance of results. From time to time, Sacred Coast Counselling may promote, partner with, or feature products, services, or professionals through affiliate links or collaborations. We only share resources we genuinely believe in, but we may receive compensation for some promotions.

You are responsible for assessing whether any third-party offering is right for you. We are not liable for any dissatisfaction, loss, or issues that arise from your use or purchase of third-party services, products, or information. Mentions of individuals, businesses, or organizations on our Website or in our communications are not formal endorsements. We disclaim responsibility for the accuracy or quality of third-party content or services referenced.

Sacred Coast Counselling operates as a fee-for-service agency. All fees will be disclosed to you prior to the commencement of services. You will be required to pay for services within 24 hours of a counselling service being rendered.

Payment is due at the time of service unless alternate arrangements have been made in advance. Accepted payment methods include Interac e-transfer and cash.

Your scheduled appointment time is reserved exclusively for you. When sessions are missed or cancelled with insufficient notice, we are often unable to fill that time, and other clients are affected.

Cancellation/No-Show Policy Summary:

  • 24 hours’ notice is required to cancel or reschedule an appointment.
  • Cancellations with less than 24 hours’ notice will be charged $50 fee.
  • After three No-shows (missed appointments without prior notice)clients will be billed at the full session rate.
  • Reminder emails are sent as a courtesy only. You are responsible for tracking and attending your appointments, regardless of whether a reminder is received.
  • Cancellation or no-show fees are clearly labeled on receipts (e.g., “cancellation fee” or “missed appointment”) and are not categorized as counselling services for insurance purposes.
  • Cancellation fees may be waived only in the event of:
    • A documented medical emergency;
    • A death in the immediate family;
    • Unsafe weather conditions (e.g., severe snowstorm).
  • Requests for fee reductions may be considered at the therapist’s discretion.

If you have multiple future appointments booked and cancel or miss your most recent session without adequate notice, you must pay the outstanding fee within 24 hours to retain your upcoming sessions.

Late Arrivals / Virtual Sessions:

  • A session is considered a no-show after 15 minutes. For phone or video sessions, the therapist will make three attempts to connect.
  • If no connection is made within 15 minutes, the session will be considered a missed appointment and invoiced accordingly.
  • If you are experiencing technical difficulties, it is your responsibility to contact the office immediately to communicate the issue.